Order a Key/Fob/Remote

In Partnership with Keyzee, Turnbull Cook are excited to provide a simplified process for ordering & paying for keys, fobs, swipes and remotes. This enhanced process is designed to provide lot owners and managing agents a simplified process when ordering restricted keys, fobs, swipes and remotes. It also offers the convenience of upfront payment, all managed through a single point of contact through the entire process.

How to Place Your Order

  • Type in your building street address to find your property.
    Please do not put in your apartment/suite number when searching for your address.
    For example, 123 Smith Street and not 4/123 Smith Street
    TIP: Try typing the street name without a number if the address hasn’t appeared in the drop-down list.
  • Select your building from the dropdown list and follow the prompts to place your order.
  • Payment is made for your order through Keyzee secure online payment system.

Useful information

  • For tenants: once you have placed your order, your Managing Agent will receive an email from Keyzee with a link to approve the order. Please contact your Managing Agent directly to confirm they have received the link and have approved the order so it can be put through for processing.
  • For Managing Agents: there is an option to select ‘bank transfer’ at the checkout and an invoice will be emailed to you along with confirmation of your order.

Delivery

  • Once payment has been received for your order and it has been approved by Turnbull Cook as Owners Corporation Managers, Keyzee will process your order. Most orders will be dispatched within two (2) business days of approval being provided by Turnbull Cook.
  • If you have ordered a key, please allow 7-10 business days as all keys are made to order by the locksmiths.
  • For those applicable buildings with an onsite building manager, Keyzee will send notification to your email and the building manager to arrange for collection.

If you have any questions about how to order, or wish to follow-up please contact Keyzee’s customer support team on 03 7046 2418 or lodge a helpdesk ticket here.